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How Can We Help You-

Choose why you are contacting Sonatype Technical Support so that we may best route your request.

How is this impacting your business?-

Choose the option that best describes how this issue is impacting your business.

This option is for full production outages only.

Extended Support Customers will receive assistance 24x7x365. Customers without Extended Support will receive priority treatment at the start of the next business day.

How to Submit a Production Outage Incident (Extended Support)

Product or Service-

Choose the primary Sonatype product or service involved.

Sonatype Guide support is handled outside this form.

Review Sonatype Guide Support for the full process, including which users are entitled to submit Guide support tickets.

If you are entitled to Guide support, go to guide.sonatype.com, sign in with your credentials there, and submit your ticket using the Guide support form.

Free Tier users can upgrade their plan, Ask Sona, review our documentation or post your question about product features or functionality in the Sonatype Guide Community.

What area of Sonatype Lifecycle is this request regarding?-

IQ Server is the engine that enables administration of policy, software composition analysis reporting and violation remediation.

Lifecycle Integrations interact with IQ Server to help enforce your policies across the organization.

Lifecycle Component Data helps drive the enforcement of your policies.

What area of SBOM Manager is this request regarding?-

Sonatype Intelligence Component Data influences the risk associated with your SBOMs.

What area of Sonatype Repository Firewall is this request regarding?-

Lifecycle Component Data backs the enforcement of your firewall policies.

What best describes your concern with Sonatype Lifecycle component data?-

Deployment Platform-

Choose the platform where Sonatype products are deployed.

Subject

Summarize your concern with a single statement.

Nexus Repository Version

Version matching the pattern 3.##.## or 2.##.##

Sonatype Lifecycle / IQ Server Release Version

Release version matching the pattern ### or ###.# or #.###.# or #.###.#-##

Provide a version to get the fastest resolution. How to Find the Sonatype Lifecycle IQ Server Version

Description

Explain your concern in more detail. A member of our support staff will respond as soon as possible.

Attachments(optional)

Compress files before uploading. Maximum individual attachment file size 50MB.

Provide a support zip to get the fastest resolution. How to generate a support zip.